info@tancendesusa.com

Terms, Refund & Shipping Policy 

 I. Prices 

    A. All prices listed are wholesale.  

    B. All prices subject to change without notice. 

    C. Orders on past due accounts will not ship until account is paid in full.(Including finance charges). 

    D. Finance Charges of 1.5% will incur the day following invoice due date.  

    E. All orders are F.O.B.  

    F. All minimums are per color and/or size(solid pack). Please contact Tancendes for mixed orders. 

II.Orders  

    A. Opening order is $300.00 minimum. Re-orders no minimum. 

    B. Existing customer should include their account number for more efficient service 

    C. Specify required ship date and cancellation date.  

III. Terms  

    A. Credit Card- we accept MASTER CARD, VISA and AMERICAN EXPRESS. 

    B. NET 30 - with approved credit after 5 completed and paid orders.  

    C. New Customer: verification of letters of credit and checking your credit may take up to 30 days, as such you are encouraged to pay with a credit card     or check. 

    D. We will not call you prior to shipping.  

    E.  All orders will be subject to shipping charges. 

IV. Shortages and Damages  

    A.     All claims for discrepancies and/or damages must be reported within seven(7) days of receipt of shipment to our Customer Service Department.  

    B. Original box, packaging material and tracking labels must be saved in case of inspection by carrier. 

    C.     You may be required to return damaged and or defective items. This is necessary so that we can control and evaluate our product quality and     packaging. 

V. Returns   

    A. All returns or refusals will be subject to a 20% restocking fee and freight charge. No returns will be accepted without prior authorization. All     merchandise must be returned in original cartons.  

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